Please note that we are not responsible for issues contained within the supplied artwork itself. This includes spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts, missing images and layers set to non-printing.
To avoid any of these issues, please ensure your artwork adheres to our requirements. Artwork that is not supplied to our requirements will likely result in an unsatisfactory proof, and therefore in most cases delay your order.
If you are unsure about the artwork you have, please check with us beforehand to ensure there are no complications with your order. If artwork is rejected by us as a “cannot be used” file to produce what you have ordered, we will advise you of this and correspond with you on how you would like to proceed.
Please be aware that if your supplied artwork size is different to the size you have ordered, the size you have ordered always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales. With subjective issues such as the quality of an image resolution, we will advise you that the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isn’t suitable for your needs. Artwork created in non-Adobe applications (such as CorelDRAW, SignLab and AutoCAD) can cause output issues.
If you are using a non-Adobe application, please advise us, ensure to follow all of our artwork requirements, and use a modern PDF generator.
Get in touch via our contact form to find out more about how Wallace Print can help you transform your print project. Our expert account managers are on hand to provide advice, quotes, and assistance – however, and wherever you need it.
Get in touch via our contact form to find out more about how Wallace Print can help you transform your print project.