Delivery Info
Print Delivery Info
At Wallace Print, we understand that timely, secure, and reliable delivery is a critical component of the printing process. With over 40 years of experience in the large format printing industry, we take pride in not only delivering high-quality printed materials but also ensuring they reach their destination on time and in pristine condition. Whether you’re a marketing agency managing multiple client campaigns or a business preparing for an event or in-store promotion, our delivery processes are built to support your requirements.
Our Delivery Process
Order Processing
Once your order is placed and artwork is submitted, our in-house team of print professionals will carry out a thorough check to ensure that your files meet all necessary production standards. If any issues arise, we will contact you directly to resolve them before print production begins. This extra level of detail ensures your project runs smoothly and without costly delays.
Dispatch
After the print has been completed, our finishing department carefully packs your order using appropriate protective materials, whether it’s a single unit or a large multi-site campaign. We dispatch orders using trusted and reputable carriers such as DX and DPD for overnight courier services, and for bulkier or oversized items, we work with established pallet shipment providers to ensure secure transportation.
Our dispatch team ensures all consignments are labelled clearly, accurately documented, and handled with care from our warehouse through to delivery.
Delivery
Once your goods have left our premises, you will receive a dispatch notification via email, including tracking details. This allows you to monitor your parcel’s journey and prepare for its arrival. Standard deliveries are made Monday to Friday, and next-day services are available for qualifying orders.
Please note that once your order has left Wallace Print, we are not liable for any delays or damages incurred in transit. However, our team is on hand to help you resolve any delivery issues quickly and efficiently.
Next-Day and Time-Sensitive Deliveries
We appreciate that deadlines can be tight, particularly for events, exhibitions or retail campaigns. That’s why we offer a next-day delivery service on selected products, provided the order and artwork are confirmed before 12:00pm. This service is subject to stock, production capacity, and product specifications.
To guarantee the most suitable turnaround, we recommend speaking directly with your account manager or contacting our team at sales@wallaceprint.com before placing a time-sensitive order.
Tracking and Order Updates
While Wallace Print does not currently offer an online portal for order tracking, our approach to customer service remains hands-on and personal. Each of our clients is assigned an account manager who serves as your point of contact from quotation through to delivery. If you need an update on the status of your order, simply contact your account manager directly via email or phone.
We pride ourselves on our responsiveness and are always available to offer assistance, advice, or updates on delivery status.
Contact Info
If you need us...
Our office is open from 8am to 6pm, Monday to Friday. We endeavour to offer assistance and support whenever we can! If you prefer, you can also contact us via email or our live chat system.