Terms & Conditions

Terms & Conditions

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Terms and Conditions of Business of Wallace Print Ltd.

(Please note this contract contains a retention of title clause)

1.     Definitions.

In these terms and conditions of business:

  1. a) Company means Wallace Print Ltd.
  2. b) Customer refers to the person, firm, company, corporation, or other 3rd party entity acting for or purchasing goods or services of any description from the Company.

2. Basis of Contract.

The placement and acceptance of any order imply that the customer agrees these terms and conditions take precedence over others, encompassing the entire understanding between the parties. No further conditions or obligations, either oral or written, exist beyond those stated here, except where specifically agreed in writing by a Director of the Company.

3. Quotations.

Quotations are valid for thirty days and are not binding until confirmed post-receipt of order. The Company may adjust the price quoted upon review of the copy, or for any amendments requested by the customer. The Company retains the right to correct any accidental errors or omissions in quotations at any time.

4. Price Variation.

Prices are based on current labour and material costs. The Company reserves the right to adjust prices at the date of dispatch, substantiating any increase with evidence of increased costs upon request. The company has a minimum order value of £75 (seventy-five pounds sterling) net sales value in operation.

5. Amendments and Cancellations.

Orders accepted by the Company can only be amended or cancelled with the Company’s written consent. Any costs incurred by the Company in connection with the order will be charged to the customer.

6. End Usage.

The Company may make product recommendations for specific uses, but no guarantee, either express or implied, is given. It is the customer’s responsibility to ensure the product’s fitness for their intended use and to inform the Company of any specific technical or safety requirements at the time of enquiry and order. The Company reserves the right to amend material specifications without notice as part of ongoing quality improvements.

7. Clarity of Copy.

Extra charges may apply for work arising from unclear or illegible copy or where supplied artwork is not full-size, black and white, colour-separated, and suitable for photographic reproduction without retouching.

8. Colour Matching.

Unless a specific colour match is requested, all colours will align with the Company’s standard range. Colours outside this range are considered special matches and will incur additional charges. While efforts are made to achieve a commercially acceptable match, perfect results cannot be guaranteed due to technical limitations in ink manufacture and the impact of different bases on colour perception.

9. Origination, Design and Experimental Work.

Origination, design, and experimental work requested by the customer will be charged at the Company’s standard rates.

10. Proofs.

PDF proofs are provided for all artworks supplied unless explicitly instructed not to. The Company is not responsible for errors not highlighted by the customer in provided proofs nor for any errors in artwork where proofing has not taken place. Design changes or alterations due to a lack of explicit instructions will incur additional charges. Production will not commence without proof of approval unless specific instructions are in place. Lack of approval within three days of submission, or an agreed shorter period, may affect order dispatch.

11. Standing Material.

Materials, tools, origination, computer files, films, plates, or stencils used in production remain the property of the Company. Plates and stencils are typically erased immediately after production.

12. Packing, Dispatch and Delivery.

Delivery times are approximate, and the Company is not liable for late deliveries. Specific delivery dates, if negotiated, will be met to the best of the Company’s ability. Delivery prices are for single addresses as shown on quotations; extra costs apply for different or multiple addresses. Split or deferred deliveries require express agreement with the Company. Expedited delivery incurs additional charges.

 13. Errors on Delivery.

Complaints or claims must be made in writing within five working days of consignment receipt for any quantity discrepancies or errors in copy, colours, size, medium/material or clarity. Wallace Print reserves the right to rectify all errors or discrepancies where these are raised within 5 working days before any refund or credit note will be issued. Any assignments which need rectifying will be done so within the production time-line of the original order .

Where errors are identified more than 5 days after delivery to the client, Wallace Print can make no guarantees of rectification or refund.

14. Damage or Loss in Transit.

Any damage in transit must be reported in writing within three working days of receipt. The carrier must also be notified simultaneously. Non-delivery must be reported to the Company and the carrier within fourteen days of the invoice date.

15. Customer’s Property.

  1. Customer property in the Company’s possession or in transit is at the customer’s risk unless agreed otherwise in writing.
  2. The Company may charge for storing customer property before order receipt or post-completion notification.
  3. The Company has a lien over all customer property until full payment of all claims against the customer or their agents is received.

16. Copyright and Illegal Matter.

  1. The Company is not obliged to print material deemed illegal, libellous, or infringing upon the rights of others.
  2. The customer indemnifies the Company against claims, costs, and expenses arising from libellous content or copyright, patent, design, or other rights infringements in printed material.
  3. The Company may use prints for promotional purposes until expressly forbidden by the customer.

17. Liability.

Wallace Print Ltd (the Company) shall not be liable for any loss incurred by the Customer due to delays in transit that are not directly caused by the Company. The Company shall not be liable to the Customer for any indirect, special, or consequential loss or damage (including loss of profit), costs, expenses, or other claims for compensation whatsoever arising from any misrepresentation (unless fraudulent), implied warranty, condition, or other term, duty at common law, or under the express terms of the Contract. This exclusion applies whether the loss or claim is caused by the negligence of the Company, its employees, or agents or otherwise. The total liability of the Company under or in connection with the Contract shall not exceed the price of the Goods, except as explicitly stated in these Conditions.

18. Force Majeure.

In the event of circumstances beyond the Company’s control, such as Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike, or other actions by employees in contemplation or furtherance of a dispute, or inability to procure materials required for contract performance, the Company shall not be liable for failing to fulfil any contract provisions. During such events, the Customer may provide written notice to the Company to terminate the contract and pay for work done and materials used. However, except for this provision, the Customer shall accept delivery when available.

 19. Passing of Property and Risk.

  1. Risk of loss or damage to goods passes to the Customer upon delivery to the specified address.
  2. Goods remain the property of the Company until full payment for all supplied goods is received.
  3. The Customer, as bailee of the Company’s property, must store it separately and free of any encumbrance.
  4. The Company reserves the right to recover goods in cases of overdue payment, customer insolvency, receivership, winding-up, or if any distress or execution is levied on the Customer’s property.
  5. The Customer is not considered an agent of the Company and must indemnify the Company against any third-party liabilities arising in connection with the goods.
  6. The Company’s rights under the contract continue even if the contract is terminated due to repudiation, frustration, or other reasons.
  7. The Customer is required to inform third parties of the Company’s rights in the goods, including the retention of ownership until full payment is made.

20. Terms of Payment.

Payment is due on the last day of the month following the invoice month and is strictly net unless other terms have been agreed in writing by a director. The company reserves the right to charge interest on overdue accounts at the annual rate of 5% above the base rate from the due date until full payment. The Company may withhold further goods for overdue accounts. Incomplete orders may be invoiced. The Company reserves the right to correct invoice errors and set off any due amounts against monies owed.

21. VAT.

Value Added Tax will be charged at the rate applicable on the tax point date, regardless of quotation or invoice details.

22. General Lien.

In case of customer insolvency, the Company may halt further orders or work and charge for work already carried out. The Company has a general lien on all customer goods and may dispose of them after fourteen days’ notice to cover debts.

23. Law.

These terms and conditions and the contract are governed by English law. 

Email us for any specific details, contact information, or clauses unique to Wallace Print Ltd. For any enquiries or concerns regarding your personal data, please contact us at admin@wallaceprint.com – To ensure that this policy remains up to date, it shall be reviewed annually and updated as necessary.

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