Privacy Policy

Privacy Policy

If you require more information or have any questions, please contact us.

Why Do We Process Personal Data?

As with any business, Wallace Print Ltd must maintain personal data about staff, clients, and potential customers. When you complete our website’s contact form, for example, we need to store this information so we can respond to your queries or requests effectively. Additionally, we hold data to deliver our services and provide valuable information, such as updates on our products or services.

What Types of Data Do We Hold?

The nature of our relationship with you dictates the type of information we maintain. This can include your first and last names, your email address, phone number, and postal address. We might also hold details about your business and its employees. For customers, this could extend to banking details, which are necessary for us to process payments for our services.

How Is Your Data Stored

As a conscientious company, Wallace Print Ltd maintains personal data on secure computer systems. Any data that is archived is securely stored on encrypted drives. We utilise third-party customer management software, such as a system provided by PrintIQ, meaning some data may be housed on their servers, but strictly limited to what is necessary for delivering our services.  Similarly, we employ Microsoft services like Word, Excel, and PowerPoint, which store information on Microsoft’s cloud servers.

For our marketing activities, we use CampaignMonitor to dispatch emails and manage our subscriber lists. It is important to note that these third-party services are strictly prohibited from sharing your data or utilising it for their own marketing purposes.

For further details, please click on the link below.

Retention of Your Data

We retain your data in our systems only for as long as it is relevant to our operational needs. However, you have the right to request the removal or updating of your data at any time. We will also communicate your request to relevant third parties where applicable.

Your Rights Over Your Data

We recognise that your personal data belongs to you. Therefore, you have the right to request copies of your personal data, access it, update it, or have it deleted. Should you choose to have your data removed, we will comply unless there is a compelling reason that prevents us from doing so. To process such requests, we will require proof of your identity. Depending on your request, your information may be provided in a commonly used electronic format.

The Difference Between Unsubscribing and Deletion

It’s important to note that unsubscribing from our mailing list is not the same as requesting the deletion of your personal data. If you unsubscribe, we retain your email address to ensure you no longer receive marketing communications from us. However, you retain the right to request the complete erasure of your personal data from our systems.

Your Right to Lodge a Complaint

If you are dissatisfied with the way we handle your personal data, you are entitled to lodge a complaint with a supervisory authority, which in the UK is the Information Commissioner’s Office (ICO).

Our Use of Website Analytics

Visitors to our website are subject to data collection via Google Analytics. This service provides us with broad insights about user interactions on our site, helping us improve the user experience. It is important to note that this does not include personal information that could identify individuals.

The Role of Cookies

Cookies are small text files placed on your device by websites to improve user experience. While you can browse our website without cookies, disabling them may result in reduced functionality.

Our Role as Data Controllers and Processors

Wallace Print Ltd acts as a data controller for marketing activities and for data related to our own employees. However, when processing our customers’ personal data, we act as a data processor. We commit to never selling your data. If you subscribe to our mailing list, you will receive communications exclusively from Wallace Print Ltd.

For any enquiries or concerns regarding your personal data, please contact us at – To ensure that this policy remains up to date, it shall be reviewed annually and updated as necessary.

Contact info

If you need us

Our office is open from 8am to 6pm, Monday to Friday. We endeavour to offer assistance and support whenever we can! If you prefer, you can also contact us via email or our live chat system.

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Get in touch via our contact form to find out more about how Wallace Print can help you transform your print project.